Robust thinking

Utilising our wealth of applied business experience we provide sound practical advice that can rectify or solve key business concerns.

We question, we solve, we deliver.

Analyse

We work together to analyse your work flow to understand the issue

Strategise

We design and develop custom strategies to improve your process

Implement

We work with all key personnel to effectively implement strategy

Review

We carefully review to ensure performance meets objectives

Proven solutions

Process transformation

Melbourne IT

Strategic advice

Victoria University

Meeting NDIS requirements

Link Health and Community

Real-time customer journeys

EnergyAustralia Home Services

Inbound Call Management

The Royal Australian College of General Practitioners

Risk management

Swinburne Online

Call data analysis

Country Fire Authority

Customer journey

Bolton Clarke

Articles

04/10/2018 in Business Advice

One of the leading indicators of business success is great customer experience

Measuring your customer experience performance is essential to creating an exceptional customer journey. Like driving a car, if you can’t see what’s happening around you, how can you expect to…
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30/09/2018 in Community Care

Consumer Directed Care: working in a new world of funding and client relationships

Many people would prefer to live independently at home as they get older. If someone is generally able to manage but just needs some help with daily tasks, there are…
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17/09/2018 in Telecommunications

Threats and risks to the BPO contact centre outsourcing industry in Australia

Business process outsourcing (BPO) essentially involves the contracting of the operations and responsibilities of a specific business process to a third-party service provider. There are many reasons why an organisation…
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