Hands on experience

We deliver practical business advice and best practice solutions that assists businesses to succeed.

20 years of experience and growing

We draw on 20 years’ experience providing trusted advice in the areas of business advisory, project management, technology solutions, procurement process, contact centre optimisation and outsourcing strategy across multiple industries and sectors.

We have experts who understand your business, its challenges, processes and compliance requirements.

What we do

We actively engage clients to help grow their businesses by solving strategic and tactical problems while balancing risk with innovation.

Through a collaborative approach, we learn fast, build partnerships, design systems and advise on how best to tackle a problem using the best information at hand.

We help optimise operations by bringing fresh ideas, meaningful insights and practical experience to reflect today’s dynamic markets, creating opportunities and responding to threats from the pressures of intensified regulation in an increasingly competitive market.

What we deliver

It takes courage to make changes. Our team have worked on a wide range of projects assisting organisations navigate business transformations within highly regulated sectors.

We use our industry knowledge and technical capabilities to deploy highly customised, practical solutions in all aspects of consulting, project management, procurement strategy, process mapping, contact management and technology solutions.

We’ve made a difference by focusing on delivering exactly what our clients need, designing and developing the right solutions to solve their complex problems.

Why we are different

Lived experience

We have direct, first-hand knowledge of obstacles facing business, derived from a deep heritage of involvement and doing

Pragmatic advice

We deal with challenges sensibly and realistically in a way that is based on practical rather than theoretical considerations

Robust thinking

We utilise our wealth of applied business experience to provide sound practical advice that can rectify or solve problems

Agile methodology

We focus on continuous improvement, by responding to change and regularly reflecting on how to become more effective

Leadership team

Andrew Brydon

Principal

Angela Pedersoli

Project Director

BMS Advisory was established by the key executive personnel from BMS Interactive, an Australian outsourcing company founded in the late nineties, transitioning unique BPO skills and expertise to concentrate on providing clients with specialist business advisory services.

We are management consultants with practical, proven, demonstrated experience delivering pragmatic outcomes and implementing real world solutions that are realistic and manageable.

Trusted experience

We’ve been trusted to assist with: the dispatch process for ambulance response times, the implementation of CRM applications to manage NDIS contract requirements, feasibility assessments for private equity to drive investment, leading commercial negotiations to provide greater value for government agencies, creation of risk management plans to reduce business impacts.

Examples of our work include the following projects:

  • Designed and project managed the construction of a new 500 seat contact centre
  • Conducted a comprehensive whole of business technology assessment
  • Established an insourced application development team and database specialists
  • Managed the completion of an IRAP assessment to obtain PROTECTED classification
  • Led a review of the dispatch process for ambulance response times
  • Boosted NPS results for one of Australia’s’ largest insurance companies
  • Implemented CRM applications to manage NDIS contract requirements
  • Brought a new service unit into existence for a leading health provider
  • Conducted feasibility assessments for private equity to drive investment
  • Crafted a VoIP migration strategy for a large, multisite retail operation
  • Created risk management plans to reduce business impact in the NFP sector
  • Improved the complaint handling process for a leading telecommunications provider
  • Led commercial negotiations on behalf of government to provide greater value
  • Enhanced the contact centre operations and channel mix for an energy retailer
  • Implemented processes to obtain ISO 9001:2015 QMS accreditation
  • Managed the application of an AFSL and ACL including all governance frameworks
 

Start the conversation

Whatever your inquiry, we’ll help direct you to the right place.

54 Wiltshire Drive,
Kew, Victoria 3101, Australia

PO Box 450,
Kew East, Victoria 3102, Australia

ABN: 92 152 663 799

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