As a senior consultant Andrew has more than 20 years of management experience delivering outsourcing, advisory, technology and customer experience service solutions to corporate and government organisations with a proven track record of applying a variety of strategic frameworks to solve problems.
Andrew is a leader in customer lifecycle management and has an extensive background driving strategic initiatives, supporting the development and execution of long term growth plans and profitability goals.
He has played a pivotal role in assisting organisations navigate business transformations within highly regulated sectors, actively engaging clients to help grow their businesses by solving strategic and tactical problems while balancing risk with innovation.
With vast expertise across a wide range of industries he is an expert leading the strategic planning process, evaluating information about industry and market trends, competitive threats and possible business opportunities for organisational growth.
Andrew has been responsible for leading large and medium scale projects of varying complexity at any one time whilst influencing and maintaining productive working relationships with clients at all levels and being able to manage expectations in relation to deliverables and business outcomes.
Specialties: Business Advisory, Outsourcing Strategy, Investment Attraction, Customer Journey Mapping, Stakeholder Facilitation and Engagement, Tender Management, CRM Integration & Dialler Solutions, Omni-channel Strategy, Customer Acquisition and Retention, Digital Transformation, Customer Experience Strategy, Sales and Distribution Management, Business Development, Human Capital, Risk Management