Immersed in the challenge

We’re experts in helping our clients set new standards of excellence in their industries

Practical solutions for complex problems

Although we have a wide range of knowledge and experience in many industries, the skills and talents we have developed over time are transferable, it’s in our design thinking and processes that we find the right solution to your problem.

Government

Shaping strategic, operational and technical solutions for omni-channel government citizen communications and optimising existing models with regulatory demands

Community Care

Steering complex and necessary business transformations and assisting home care providers make the transition into a commercially competitive environment

Healthcare

Mending major business process gaps in the areas around unified patient contact management systems, CRM capability and data records repository

Telecommunications

Comprehensive experience with a large range of systems and processes in consumer, SMB, cloud services, virtual account management and provisioning

Energy

Delivering process design, development, systems integration and training for all customer interaction channels to acquire and retain customers

Financial services

Implementing sales and service focused projects delivering compliant, consistent customer service experiences within a legislative framework

Technology

Leading the procurement of software, hardware and telephony technology services from increasingly multifaceted product mix delivering a rich user experience

Transport and logistics

Enhancing personalised experiences to build loyalty and satisfaction by understanding the customer, the customer lifecycle and each interaction

Retail and consumer

Analysing customers, competitors, store performance and channel strategy, improving satisfaction, brand loyalty, revenue growth and operating expense control

Not-for-profit

By drawing on our work in the profit sector we focus on improving and boosting revenue generating streams to reach full potential

Proven solutions

Membership services

AFL

Process transformation

Melbourne IT

Strategic advice

Victoria University

Meeting NDIS requirements

Link Health and Community

Real-time customer journeys

EnergyAustralia Home Services

Inbound Call Management

The Royal Australian College of General Practitioners

Risk management

Swinburne Online

 

Start the conversation

Whatever your inquiry, we’ll help direct you to the right place.

54 Wiltshire Drive,
Kew, Victoria 3101, Australia

PO Box 450,
Kew East, Victoria 3102, Australia

ABN: 92 152 663 799

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