Angela has helped organisations navigate critical and complex operational customer service issues, helping improve their performance, and realise their strategic goals. She has led teams to deliver both tactical and strategic initiatives that leverage customer insights, using a data driven, pragmatic decision making process that builds team engagement and adds value to client organisations and their customers.
She has a strong background in project management and extensive experience in business operational processes that has enabled her to deliver innovative and creative solutions within multifaceted stakeholder environments, and support organisations to design and implement major customer experience transformation programs.
Her ability to quickly understand client technical environments, data systems and processes and translate them into compelling and easily understood workflows has helped clients make evidence-based decisions on strategy execution to improve enterprise value.
Specialties: Project Management, Business Advisory, Compliance and Risk Management, CRM Integration & Dialler Solutions, Outsourcing Strategy, Procurement Management, Digital Transformation, Customer Journey Mapping, Omni-channel Strategy, Customer Acquisition and Retention, Customer Experience Strategy, Human Resource Management